Privacy Policy

Information We Collect

We collect different types of information depending on how you engage with our financial discipline services. Some of this information you provide directly, while other data is gathered through your interactions with our platform.

• Personal identifiers including your name, email address, phone number, and postal address
• Financial information such as income details, spending patterns, and budget goals you share with us
• Account credentials and authentication data to secure your access
• Usage data including how you navigate our platform and which features you use most
• Device information such as browser type, IP address, and operating system
• Communication records when you contact our support team or participate in surveys

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose in helping you build better financial habits and improve your relationship with money.

Data Sharing and Disclosure

We don't sell your personal information to anyone. Period. However, there are specific circumstances where we share data with trusted partners or when required by law.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights—we've built systems to make them practical and accessible.

To exercise any of these rights, email us at contact@kinvoralexa.com with your request. We'll verify your identity before proceeding—this protects you from unauthorized access. Most requests are processed within 30 days, though complex cases might take a bit longer.

Data Security Measures

Protecting your financial information is something we take seriously. We've implemented multiple layers of security to prevent unauthorized access, disclosure, or loss of your data.

• Industry-standard encryption for data transmission and storage using TLS 1.3 protocols
• Regular security audits and penetration testing by independent third parties
• Restricted employee access based on role requirements and multi-factor authentication
• Secure data centers with physical and digital access controls
• Automated backup systems with encrypted redundancy
• Incident response procedures and breach notification protocols

That said, no system is completely invulnerable. We stay vigilant and continuously update our security practices as new threats emerge. If a data breach affects your information, we'll notify you promptly and guide you through protective steps.

Data Retention and Deletion

We don't keep your information indefinitely. Our retention periods balance your privacy with our legal and business obligations.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to improve your experience and understand how people use our platform. You have control over which cookies you accept.

You can manage cookie preferences through your browser settings. Most browsers let you block or delete cookies, though this might limit site functionality. Our cookie banner gives you granular control when you first visit.

Children's Privacy

kinvoralexa's services aren't designed for anyone under 18. We don't knowingly collect information from minors. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it. Financial discipline education is important, but it should happen with parental guidance through appropriate channels.

Changes to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the revised version here with a new "Last Updated" date. For significant changes that affect how we handle your data, we'll send you an email notification at least 30 days before the changes take effect. Your continued use of kinvoralexa after those 30 days means you accept the updated terms.

We recommend reviewing this policy periodically—not because we expect frequent changes, but because staying informed about how your data is handled is part of good digital hygiene.